Contact Us | BlueSnap
We are the worldwide payment
gateway, smarter and easier

Contact Us

Whether by phone, email, or support ticket, let us know how we can help make eCommerce work for you.

For New Merchants / Affiliates:

If you are a new merchant or affiliate and would like to inquire about our services please contact us. An Account Executive will contact you. Please leave us your contact information and company name, and tell us your preferred method of contact.

For Current Merchants / Affiliates:

If you are an existing merchant or affiliate and have questions about our service, please log into the control panel and click on the "Support" menu for further contact information.

For Shopper Support:

If you are a shopper and would like to make a purchase via telephone and/or require assistance, please visit our Phone Orders section.
Phone order assistance

If you are a shopper who has purchased a product and require support in completing your purchase, please visit our Customer Support section. Shoppers needing assistance to complete order

If you require technical support for your product, please contact the merchant directly. BlueSnap does not provide technical support. For other questions or support please email us directly at:

Violations of the BlueSnap Acceptable Use and Prohibited Items Policy
Prohibitions & DMCA

Please assist us in detecting and reporting violations of this Policy by contacting us at Please include a description of the suspected violation and links with screenshots if possible.

Need More Info? Have Other Questions?

The BlueSnap User Guide is packed with information that will help you grow your online revenues using the BlueSnap e-Business platform.
There you’ll find:

  • Tips on Getting Started with BlueSnap
  • Advice on Marketing your e-business effectively
  • Tips and Tricks to optimize your BlueSnap advanced capabilities
  • And much more...

General & Support

Please direct all inquiries to Tel: +1 (866) 312-7733
Support Site

Corporate Offices

Worldwide Corporate Offices
800 South Street, Suite 640
Waltham, MA 02453
Tel: +1 (781) 790-5013

Please direct all correspondence to the following mailing address:

BlueSnap, Inc.

800 South Street, Suite 640
Waltham, MA 02453, USA

Research, Development & Israel Sales Office:
60 Medinat HaYehudim Street

Herzliya Pituach


Tel: +972 (0) 9-9527-100

BlueSnap EU Limited
St Julians Business Centre
Elia Zammit Street
St Julians, Malta
European Sales Enquiries: +35 6224 84490

Bluesnap Payment Services Ltd
68 King William Street,
London, EC4N 7DZ

For Press Inquiries please contact