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Merchant support

Answers to most questions are available in our Help & Support Center.
You can reach us by:


Shopper support

For answers to common questions, see our Shopper FAQs.
If you need support for a purchase, please use our online Customer Support tool. You can also reach us by:

For technical support or product-related questions, please contact the merchant directly.


Support hours

Our merchant and shopper support teams are available during these hours:

Monday to Thursday 1AM – 9PM EST
Friday 8AM – 9PM EST
Sunday 1AM – 12PM EST


Media & press

For press inquiries, please contact



Corporate Headquarters (please direct correspondence to this address)
800 South Street, Suite 640
Waltham, MA 02453
Tel: +1 (781) 790-5013

Research, Development & Israel Sales
60 Medinat HaYehudim Street
Herzliya Pituach
Tel: +972 (0) 9-9527-100

BlueSnap EU Limited
St Julians Business Centre
Elia Zammit Street
St Julians, Malta
European Sales Enquiries: +35 6224 84490

BlueSnap Enterprise Canada
1751 Rue Richardson, Porte 2500
Montreal, Quebec H3K1G6

Bluesnap Payment Services Ltd
Level 39
One Canada Square, Canary Wharf,
London, United Kingdom E14 5AB


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