FAQs

FAQs

General

What is BlueSnap?

BlueSnap is an online payments technology company that provides an All-in-One Payment Platform designed to increase sales and reduce costs. Our Platform supports online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. With a single-integration to our Platform you can accept any payment with ease.

Who can use BlueSnap?

Merchants around the world in 180 countries can use BlueSnap – to see if our services are available in your country, check out our map here.

Do you offer data migration? 

Yes – learn more about our data migration capability here.

I see BlueSnap on my statement – what do I do? Where can I contact support? 

If you see BlueSnap on your statement, please contact shopper support here.

 

Integration

How do I integrate with BlueSnap?

We have flexible integration options that work for web and mobile. If you are building your own custom payment pages or apps, you can use our APIs, hosted payment fields, and/or hosted payment pages.  And with integrations to over 100 platforms and shopping carts, you can start processing payments immediately. Learn more here.

How long does it take to integrate with BlueSnap?

Integration varies depending on the type of integration you choose.  For example, hosted pages take little to no development time while APIs depend on the experience of the developer at your company (a couple of hours to a couple of days). Learn more here.

Can I use BlueSnap with my eCommerce platform?

Yes – we are integrated with the major eCommerce platforms, see the Integration Partners page for the full list. We continue to add more on a regular basis, so if your preferred integration is not listed, let us know.

 

Pricing, Payment and Billing

How much does it cost to use BlueSnap?

We offer competitive pricing and custom pricing for high transacting volume businesses. The standard initial pricing is available here.

Do you charge a monthly fee?

There is no monthly maintenance fee during the first year. After that, the fee is waived as long as your transaction volume is greater than $2,500 per month.

I already have a current merchant account – can I just use BlueSnap as a payment gateway?

Yes, please contact our sales team to get started.

Can I use BlueSnap for recurring or subscription billing?

Yes – we have an award-winning subscription billing platform. We also integrate with Zuora. Learn more about it here.

Can BlueSnap help with tax forms?

We supply each merchant with a 1099-K.

 

Payment Types and Mobile Wallets

Can I accept cards without the Visa or Mastercard logos?

Yes –  in addition to accepting Visa and Mastercard, we also accept Discover, Diners, JCB, and American Express in addition to 110 payment types.

Can I accept pre-paid debit or gift cards?

We accept pre-paid Visa, Mastercard and American Express gift cards.

Can I accept mobile wallets, eWallets or digital wallets?

Yes, we accept AliPay, Apple Pay, Google Pay, PayPal, Masterpass and Visa Checkout.

 

Payout

Can I initiate payouts to debit or credit cards?

Yes – learn more about payout here.

 

Security, Fraud and Compliance

How does BlueSnap help with protecting against fraud?

BlueSnap partnered with Kount, a leader in fraud prevention services, to analyze customer data and behavior on every purchase. We offer three fraud prevention services levels to serve your unique needs. Learn more here.

How does BlueSnap handle chargebacks? 

BlueSnap partners with Chargebacks911, to offer Full-Service Dispute Management and Self-Service dispute management plans. Learn more here.

Do you support 3D Secure?

Yes – learn more here.

Do you support level II and III processing?

Yes – learn more here.

Is BlueSnap PCI Compliant?

Yes – BlueSnap complies with Level 1 Payment Card Industry Data Securities Standards (PCI-DSS), which is the highest standard of PCI compliance.

Do I need to be PCI compliant?

Anyone selling goods and services online needs to be PCI compliant. How you integrate with BlueSnap determines the level of compliance required. We offer a range of tools to help merchants ease the burden of PCI compliance. Learn more here.

How do I become PCI Compliant?

Learn how to become PCI Compliant in our Support Guides and see which integration method meets specific PCI requirements.

 

Global Capabilities

What currencies can I accept with BlueSnap?

We support over 100 currencies.

What languages do you support?

We support 29 languages for shoppers.

What currencies can I settle in?

We can settle in any currency, but payout like for like in 17 currencies. Learn more here.

Are there foreign exchange fees?

Yes,  there can be foreign exchange (fx) fees… learn how we calculate it here.

 

Paypal

Do I need a PayPal account to accept PayPal payments through BlueSnap?

Yes , to offer PayPal as a payment option for your shoppers, you must have a PayPal Business or Premier account. Learn more here.

Didn’t find what you’re looking for? See more in our Support Guides.