Reporting Error Notification: Blank Page

 

Dear Merchant

Issue: Users may encounter a blank page when opening some Bluesnap exported/downloaded reports in Microsoft Excel.

Why:

  • This is the result of a change made by Microsoft when opening certain file types in Excel.
  • This change came in Microsoft security updates KB3115262, KB3170008, and KB3115322.
  • Previously, when you opened an HTML file with a .XLS file extension, Excel would warn about the mismatch between the file extension and content, but would still open the workbook.
  • After applying thee security updates, the workbook will no longer open and Excel will display a blank page.

Resolution:

Once we have identified a longer-term fix we will notify you.