This website is owned and operated by BlueSnap, Inc. (“BlueSnap”) a global company providing payment gateway services and enabling eCommerce, marketing and payment processing, with various subsidiaries including a European Union subsidiary BlueSnap Payment Services Limited and Canadian subsidiary BlueSnap Enterprise Canada ULC. References to BlueSnap in this policy also include these subsidiaries unless otherwise stated.
BlueSnap respects each individual’s right to personal privacy. We will collect and use information through our website including registration forms, inquiry forms, product transaction forms, mobile and API services only in the ways disclosed in this statement.
Online transactions involve transfer of data across international borders, as well a backing up of data at our secured data centers. This means that data may be transferred, processed and stored outside the EU and the European Economic Area (EEA). By submitting your data you are agreeing to such transfer, processing and storage.
BlueSnap is committed to maintaining the principles of transparency, accountability and choice regarding the collection and use of your personal information.
EU-US Privacy Shield
EU-US Privacy Shield – Inquiries & Complaints
BlueSnap Inc., has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
If your complaint is not resolved through the above channel, in certain limited circumstances you may qualify to invoke binding arbitration before the ‘Privacy Shield Panel’ set up by the US Department of Commerce and the European Commission.
US-Swiss Safe Harbor Framework
US-Swiss Safe Harbor Framework – Inquiries & Complaints
BlueSnap Inc., has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
BlueSnap is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
In addition to the EU-US Privacy Shield and Swiss Safe Harbor frameworks, BlueSnap Inc., and its UK subsidiary BlueSnap Payment Services Limited are also contractually committed to handling such data transfers from the EEA to other countries in accordance with the requirements of the European Union as set out in Set II of the model clauses published by the European Union.
BlueSnap follows strict security features and procedures in its effort to prevent unauthorized access to your data, however the nature of the Internet is such that we cannot guarantee the absolute security of your data transmission, and so any transmission made by you is at your own risk.
BlueSnap does not actively market to children and we never knowingly ask a child under 13 to divulge personal information. Services and Information available to registered users on this site are NOT INTENDED FOR USE BY ANY PERSON UNDER THE AGE OF 18.
Please note that if it comes to our attention through reliable means that a registered user is under 18, we will cancel that user’s account. Online payment transaction forms are not provided for use in any event by persons under 18 years of age.
Part I. Information collection
BlueSnap collects information through its website and related eCommerce services at several points.
Important Note: Please click here for further cookie information applicable to certain European Union countries.
Part II. Information usage
Personal payment information such as credit card numbers, bank account information, name, email address and phone number is routinely collected and passed on to authorized payment processors, banks, acquirers, and credit card companies in order to make payments sanctioned by BlueSnap customers. Such information is handled through industry standard secure protocols and where appropriate in accordance with relevant Payment Card Industry (PCI) compliance standards. Such information may also be passed when making payment via BlueSnap through mobile devices.
Such data may also be encrypted and securely stored by BlueSnap and appropriate merchants and product suppliers in accordance with PCI standards. When expressly directed and approved by a customer it may be used to generate recurring or new transactions as requested by such customer. Transaction details may also be passed to relevant taxation authorities in respect of sales taxes, VAT, withholding tax, and other relevant taxes and duties.
Certain data may be subject to analysis and checking by third-party fraud prevention services in accordance with payment industry practice.
We use other third parties such as a service provider to provide you with support when using our site and including the use of live chat software. When you sign up for our services we will share your personal information only as necessary for the third party to provide that service. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, BlueSnap is potentially liable.
Affiliate tracking information
Certain product transactions may have taken place following a valid referral by a recognized affiliate introduction. In such cases basic non-personal information about the transaction will be tracked and passed to the relevant affiliate so that their role in the sale can be recorded and any due affiliate commission paid over at the relevant time.
Forums and Group Boards
The BlueSnap website may offer forums and message boards. Please be advised that information voluntarily posted in these venues becomes public knowledge. To request removal of your personal information from our blog or community forum, contact us at PrivacyOptions@bluesnap.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We offer links to other websites including those of product suppliers. Please note: when clicking on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.
Social Media Widgets
Compliance with court orders & law enforcement agencies
BlueSnap may be required to disclose an individual’s personal information without notification in response to a lawful request by public authorities, including to meet national security requirements, or in order to comply with a legal requirement, court order or subpoena, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others or investigate fraud or to cooperate with law enforcement or government agencies.
Merger, sale and/or transfer of corporate assets or reorganization
BlueSnap may transfer information as part of any corporate merger, sale, acquisition, transfer or assets or reorganization without notice. Such transfer will be on the basis of the continuation of all privacy rights set out in this document. You will be notified via email and/or a prominent notice on our website of any change in BlueSnap ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Changes in this policy & notification
BlueSnap reserves the right to change this policy as and when it sees fit. If our policy on information collection or uses changes, we will advise you by posting a dated copy here or if you are a registered BlueSnap user then you will also be advised via email. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective.
Opt out process
Customers have the option not to be added to mailing lists operated by BlueSnap or the product supplier. In the case of opt out such decision will be relayed to the relevant Product Supplier. To exercise your opt out rights please send an email to us at PrivacyOptions@bluesnap.com requesting that you personal information be deleted from any mailing lists operated by BlueSnap or your Product Supplier. BlueSnap will act on your request and inform your Product Supplier of your request and of the need to fully respect your decision. You may also follow the unsubscribe instructions contained in each of the emails you receive.
California privacy rights
Residents of the State of California under the California Civil Code have the right to ask companies with whom they have an established business relationship to provide certain information about the sharing of personal information with third parties for direct marketing purposes during the past year. If you want a copy of the information disclosure provided by this Site then send your request to: BlueSnap, Inc., 800 South Street, Suite 640, Waltham, MA 02453, USA
Part III. Access to information
BlueSnap, Inc. maintains the accuracy of our information by acknowledging the right of users to access their personal information and allowing updates to take effect immediately. Registered users may access their own personal information via our login pages, both for customers and merchants and update any inaccuracies they may find. Users may choose to remove their information from our database by contacting us in writing at: BlueSnap, Inc., 800 South Street, Suite 640, Waltham, MA 02453, USA. We will respond to your request to access within 30 days.
BlueSnap will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal and tax obligations, resolve disputes, and enforce our agreements.
Part IV. Problem resolution
If problems arise, customers and merchants may contact BlueSnap by, email or mail, see here for more information. We are committed to resolving disputes within 5 business days. For customers based in the European Union certain additional standard statutory rights may apply with respect to resolution of customer and merchant complaints as set out in the BlueSnap information page at: https://home.bluesnap.com/ecommerce/legal/dispute-resolution/
Part V. Data storage and security
BlueSnap protects user information both in our servers and on the users computer with the following industry standard security measures: registry data encryption, data file encryption, secure servers, firewalls, encryption of sensitive information such as your payment information and other proprietary technologies and procedures used to protect consumer privacy. Data is also routinely backed up at secure international locations in accordance with standard industry practice. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any further questions about privacy or security, please contact us by sending an email to: Security@bluesnap.com.
Note: BlueSnap UK-based subsidiary, BlueSnap Payment Services Limited is authorized by the UK’s Financial Conduct Authority under the Payments Services Regulations 2009 reference no. 629580, for the provision of payment services. This company is a relevant establishment with a branch office in the EU. Privacy matters concerning this company should be directed to BlueSnap at the US office address appearing in section III above and through email at: PrivacyOptions@bluesnap.com
V1.11 January 28, 2016
v1.10 December 21, 2014
v1.9 July 10, 2014
v1.8 July 7, 2013
v1.7 December 2, 2012
v1.6 November 12, 2012*
v1.5 April 10, 2012
v1.4 March 1, 2010
v1.3 February 12, 2007
*References to BlueSnap Inc. added April 3rd, 2012