For answers to common questions, see our Shopper FAQs.
If you need support for a purchase, please use our Shopper Support contact form.
If you have your shopper credentials, please use this link to log into your Shopper Control Panel.
For technical support or product-related questions, please contact the merchant directly.
Answers to most questions are available in our Help & Support Center.
Still unsure? Check out these BlueSnap Reviews on G2 Crowd.
Join our growing Developer Community and post your questions in Stack Overflow – our Support and Development teams will join thousands of other developers and provide you with the best possible answers to your questions!
Our merchant and shopper support teams are available during these hours:
|Monday to Thursday||1AM – 9PM EST|
|Friday||2AM – 9PM EST|
|Sunday||1AM – 12PM EST|
Click here to view our real-time system status feed.
Click here to view our Security Bounty Program.
For press inquiries, please contact firstname.lastname@example.org.
800 South Street, Suite 640
Waltham, MA 02453
Tel: +1 (781) 790-5013 (Please do not use this number for support queries)
VAT ID: EU826002156
BlueSnap Payment Services Ltd
1 Fore St.
London, United Kingdom EC2Y 9DT
Authorized by the UK’s Financial Conduct Authority under the Payments Services Regulations 2009 reference no. 629580, for the provision of payment services.
VAT ID: 213 8035 39
BlueSnap Ltd. (Research, Development & Israel Sales)
60 Medinat HaYehudim Street
Herzliya Pituach, Israel
Tel: +972-9-9527100 (Please do not use this number for support queries)
BlueSnap Enterprise Canada ULC
2200 HSBC Building
885 West Georgia Street
Vancouver, British Columbia, V6C 3E8, Canada