Contact Us

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Shopper Support

For answers to common questions, see our Shopper FAQs.
If you need support for a purchase, please use our Shopper Support contact form.
If you have your shopper credentials, please use this link to log into your Shopper Control Panel.

For technical support or product-related questions, please contact the merchant directly.

Merchant Support

Answers to most questions are available in our Help & Support Center.

  • If you are a BlueSnap merchant (seller) and have a merchant ID, you can contact our Merchant Support team by using our Merchant Support Form.
  • Our agents are also available on Live Chat: In the BlueSnap console, at the bottom of the Resources > Support page in the Merchant Console.

Contact Sales to Open an Account

Get on the path to higher conversions today!
Talk to Sales or give us a call at +1 (844) 541-3957

Still unsure? Check out these BlueSnap Reviews on G2 Crowd.

Users love BlueSnap on G2 Crowd BlueSnap recognized in Small-Business Payment Gateway based on user reviews


Join our growing Developer Community and post your questions in Stack Overflow – our Support and Development teams will join thousands of other developers and provide you with the best possible answers to your questions!

Support Hours

Our merchant and shopper support teams are available during these hours:

Monday to Thursday 1AM – 9PM EST
Friday 2AM – 9PM EST
Sunday 1AM – 12PM EST

System Status

Click here to view our real-time system status feed.

Security Bounty Program

Click here to view our Security Bounty Program.

Media & Press

For press inquiries, please contact


Corporate Headquarters 
800 South Street, Suite 640
Waltham, MA 02453
Tel: +1 (781) 790-5013 (Please do not use this number for support queries)

VAT ID: EU826002156

BlueSnap Payment Services Ltd
1 Fore St.
London, United Kingdom EC2Y 9DT
Authorized by the UK’s Financial Conduct Authority under the Payments Services Regulations 2009 reference no. 629580, for the provision of payment services.

VAT ID: 213 8035 39

BlueSnap Ltd. (Research, Development & Israel Sales)
60 Medinat HaYehudim Street
Herzliya Pituach, Israel
Tel: +972-9-9527100 (Please do not use this number for support queries)

BlueSnap Enterprise Canada ULC
2200 HSBC Building
885 West Georgia Street
Vancouver, British Columbia, V6C 3E8, Canada